Payment Policy

Payment Policy — Lily Liverpool (UK)

Prepared by the Payments & Compliance Department of Lily Liverpool

At Lily Liverpool, we aim to provide a secure, smooth, and reliable checkout experience. This Payment Policy explains the available payment options, how transactions are processed, and what you can expect when completing an order with us.

1. Available Payment Methods

The payment methods offered at checkout may vary depending on your location. Customers are responsible for reviewing which payment options are available to them during the checkout process.

Commonly supported methods include:

  • Credit & Debit Cards (Visa, Mastercard)

  • Apple Pay / Google Pay (device-dependent)

  • Other region-specific payment providers

All transactions must be completed successfully before we can process your order.

2. Secure Payment Processing

Your security is our priority.

  • All payments are processed through encrypted SSL connections, ensuring that your data is protected during checkout.

  • We do not store, access, or retain full card details on our servers.

  • Payment information is handled exclusively by our certified third-party payment processors.

This ensures full compliance with industry security standards (PCI-DSS).

3. Order Processing

Your order will only be processed once the payment has been successfully completed.

  • If a payment fails, the order will not be created.

  • If you are unsure whether your payment was successful, please contact us before placing a new order.

4. Refunds

If you are entitled to a refund under our Return Policy:

  • Refunds will be issued within 14 days of the returned item being received and approved by our inspection team.

  • Refunds are always sent back to the original payment method.

  • Shipping fees and additional charges (e.g., customs) are non-refundable.

If a refund cannot be processed due to an expired or closed payment method, we may request verification before issuing an alternative repayment.

5. Payment-Related Enquiries

If you have questions about your payment, transaction, or refund status, our team is here to help.

Please contact us at:
support@lilyliverpool.co.uk