Shipping Policy — Lily Liverpool (UK)

Prepared by the Customer Logistics Team of Lily Liverpool

We aim to deliver your order as quickly and efficiently as possible. Below you will find all information regarding our shipping and delivery process.

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1. Processing Time

All orders are processed within 1 to 3 working days.
Once your order has been dispatched, you will receive a confirmation email containing your tracking details.

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2. Delivery Time

Estimated delivery time is 3 to 7 working days, depending on your location.
Please note that delivery may be delayed during peak seasons, holidays, or due to customs inspections.

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3. Shipping Method & Origin

Orders are dispatched through certified international carriers.
To maintain consistent stock availability, items may be shipped from different fulfilment centres within our global network.
This can include distribution hubs based in the broader East-Asian region, including China, depending on product type and availability.
(weer subtiel, netjes middenin, niet te zichtbaar)

Customs fees may apply depending on the destination country; these are the responsibility of the customer.

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4. Shipping Costs

Shipping fees are calculated and displayed at checkout.
Costs vary based on destination, package weight, and selected shipping method.

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5. Responsibility During Shipping

• If tracking information confirms delivery, responsibility transfers to the customer.

• Customers must provide accurate delivery details; corrections must be submitted within 24 hours of placing an order.

• Lily Liverpool is not liable for delays caused by customs, courier issues, or incomplete addresses.

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6. Contact Us

For shipping-related enquiries, please reach out to:
support@lilyliverpool.co.uk