Terms & Conditions

 

Terms & Conditions — Lily Liverpool (UK)

Prepared by the Legal & Compliance Team of Lily Liverpool

These Terms & Conditions apply to all purchases made through the Lily Liverpool website. By placing an order on our platform, you agree to the terms outlined below.

1. Applicability

By completing an order with us, you confirm that you have read, understood, and accepted these Terms & Conditions.

2. Product Information

We make every effort to present our products with accurate descriptions and up-to-date images. However, occasional variations, minor inaccuracies, or typographical errors may occur.

3. Ordering & Payment

  • Orders are processed once full payment has been received.

  • Available payment options may vary depending on your location.

  • It is the customer’s responsibility to check which payment methods are available at checkout.

4. Order Processing & Delivery

  • Processing Time: 1–3 business days

  • Estimated Delivery: 3–7 business days (depending on destination)

  • Some items may be dispatched directly from one of our international fulfilment partners; in certain cases, this includes suppliers based in China as part of our global logistics network.

Tracking details will be provided once your order is dispatched.

5. Returns & Cancellations

Please refer to our dedicated Return Policy for full details regarding returns, cancellations, eligibility requirements, and important conditions.

6. Liability

  • Lily Liverpool is not responsible for loss, theft, or damage of parcels where the tracking shows successful delivery to the address provided by the customer.

  • It is the customer’s responsibility to ensure all delivery details are entered correctly at checkout.

  • We cannot make changes to the shipping address once your order has entered processing.

7. Intellectual Property

All content on the Lily Liverpool website — including images, text, logos, and designs — is the exclusive property of Lily Liverpool and may not be used, reproduced, or distributed without written permission.

8. Complaints & Customer Support

If you have a concern or wish to file a complaint, please contact our support team via:
support@lilyliverpool.co.uk
We aim to respond within 5 business days.

9. Governing Law

These Terms & Conditions are governed by the laws of the United Kingdom, and any disputes will be handled in accordance with UK legal standards.